Army-Aspire Extend Partnership

February 5, 2015

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The Army Athletic Association and The Aspire Group have reached a five-year extension, Army Director of Athletics Boo Corrigan announced today.

Army and Aspire began working together in 2011 and have extended a partnership that allows Black Knights fans a full menu of ticket options for football, basketball, hockey and lacrosse games.

The Aspire Group operates a Fan Relationship Management Center at West Point and will hire an additional three staff members immediately.

“The Aspire Group has allowed us the opportunity to continue to build relationships with our fans,” said Corrigan. “Their success in outsourcing ticket sales operations is tremendous. They are also allotting more resources to Army West Point and that means better service for our fans.”

The Aspire Group Fan Relationship Management Center specializes in revenue enhancement by providing superb customer experience for fans on ticket sales and service calls. Joe Kronander is the Director of Business Strategy and Analytics and Joe Begendorf serves as the manager for the Army FRMC and is responsible for the day-to-day operations of the Center and continual development of the Army ticket sales program.

“It has been an honor to represent West Point over the past three years,” said Bill Fagan, Aspire Senior Vice President and General Manager, Fan Relationship Management. “Our staff arrives to post every day knowing their top priority is serving Army Athletic fans ticket marketing, sales and service needs. We are humbled to continue our partnership with the Army Athletics for many years to come.”

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